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Refund & Cancellation Policy – Restel Guest House

Last updated: January 2026

At Restel Guest House, we understand that travel plans may change. This Refund & Cancellation Policy explains the terms under which cancellations, refunds, and no-shows are handled.

1. Cancellation by Guest

  • Free Cancellation: Cancellations made 24 hours before check-in time are eligible for a full refund.

  • Late Cancellation: Cancellations made within 24 hours of check-in will be charged one night’s room tariff.

  • Same-day Cancellation: No refund will be provided for same-day cancellations.

2. No-Show Policy

If a guest fails to arrive on the scheduled check-in date without prior notice:

  • The booking will be treated as a no-show

  • No refund will be issued

  • The room may be released for resale

3. Early Check-Out

  • Guests checking out earlier than the confirmed departure date are not eligible for a refund for unused nights.

4. Advance Payments & Refund Method

  • Refunds, if applicable, will be processed to the original mode of payment only.

  • Refund processing time is typically 7–10 working days, depending on the bank or payment gateway.

  • Any transaction or gateway charges may be deducted from the refundable amount.

5. Booking Platform Policies

  • For bookings made through third-party platforms (such as online travel agencies), the respective platform’s cancellation and refund policy will apply.

  • Restel Guest House will not be responsible for delays caused by third-party booking platforms.

6. Modification of Booking

  • Date changes or booking modifications are subject to room availability and current tariff differences.

  • Modified bookings may be treated as new bookings for cancellation purposes.

7. Cancellation by Hotel

In rare cases where Restel Guest House is unable to honor a confirmed booking due to unavoidable circumstances:

  • Guests will receive a full refund, or

  • Assistance in arranging an alternative stay (subject to availability)

8. Force Majeure

No refunds shall be applicable for cancellations due to events beyond our control, including but not limited to:

  • Natural disasters

  • Government regulations or lockdowns

  • Strikes, riots, or public emergencies

9. Policy Changes

Restel Guest House reserves the right to modify this policy at any time. Changes will be effective immediately upon posting on the website.

10. Contact for Refund Queries

For cancellation or refund-related questions, please contact:

Restel Guest House
📞 +91 91810 32604
📧 contact@restelguesthouse.com